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Miscommunication
Listen to the text and answer these questions.

1. What is at the root of many problems in organisations?

2. Why do we often overlook the complexity of communication?

3. Why is a teenager likely to become aggressive?

4. How may the parent feel?

ANSWER 1. poor communication 2. because we have been communicating since we were babies 3. because they misinterpret their parent's intention 4. bewildered

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