INTERMEDIATE/ADVANCED - AB6 - LETTER of COMPLAINT
Have you ever bought a faulty product?
For example, maybe you have bought a faulty computer or
a faulty car. Maybe you've bought faulty clothes or faulty
What did you do?
Did you put up with it? Did you take the product back? Did
you write a letter of complaint?
of years ago I bought a used car. It was two years old.
It had central locking. When I picked up the car, they only
gave me one key. I thought that was strange. My husband
and I both needed a key, but I didn't wory too much. I thought
it would cost me about $30 to get a new key cut. However,
when I tried to get it cut I discovered that it costs a
lot more to get an electronic key cut. I also discovered
that you need the master key. They key I was given was only
a copy. It wasn't a master key. So to get a new key was
going to cost over $800.
the company I bought the car from. They said they were sorry,
but they couldn't help. So I rang Consumer Affairs. They
told me to write to the company and tell the company that
I had contacted the Department of Consumer Affairs. I did
that and at the bottom of the letter I indicated that I
had sent a copy of the letter to Consumer Affairs. Within
a few days I got a phone call from the car company. They
offered to pay for the new key. A few days later I had the
new key. It cost me nothing.
Read the example complaint letter on the next page.