BUSINESS ENGLISH

CORRESPONDENCE
(page 1)


Look at some of the different kinds of business letters we write.

APOLOGY LETTER
APPRECIATION LETTER
CLARIFICATION LETTER
COMPLAINT LETTER
COMPLIMENT LETTER
CONCERN LETTER
CONGRATULATIONS LETTER
DIPLOMATIC LETTER
INFORMATION GATHERING LETTER
INFORMATION GIVING LETTER

Look at these lines from letters. Which kind of letter do they belong to?

1. Unfortunately, we are not pleased…

2. It has come to my attention that ....

3. I applaud your efforts …

4. I’m / We’re sorry …

5. Could you please supply us with data …


6. While we understand your position …

7. We would like to inform you …

8. Please allow me to explain…

9. Your references are sensational…

10. Thank you.