BUSINESS ENGLISH

TELEPHONING (page 2)


VOICE MAIL AND ANSWERING MACHINES

Many people use voice mail or answering machines these days. It is important to leave clear, but brief information. If you don't state your phone number clearly, it is unlikely that the person will ring you back. If you don't give your name and the reason for your call, the person may not return your call. It is important that you leave useful information that will encourage the person to return your call.

LEAVING MESSAGES

* Spell your name slowly.
* Repeat your phone number.
* State the reason for your call.
* Mention a good time for the person to call you back.
* Let the person answering the phone know if you are returning a call.